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Refund policy

Last updated: May 2026

Thank you for shopping with Oxford Sydney.

We take great pride in the quality of our curated collections and your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return your items in accordance with the conditions below and your rights under the Australian Consumer Law.

1. Change of Mind Returns

Under the Australian Consumer Law, businesses are not generally required to provide a refund or replacement if you simply change your mind. However, at Oxford Sydney, we offer a thirty (30) day return period to ensure you have a worry-free shopping experience.

To request a return, please contact us at:

contact@oxfordsydney.com

2. Return Conditions

To ensure a successful return, the following criteria must be met:

The item must be unused, unwashed, and in its original, pristine condition.

The item must show no signs of wear, marks, or usage.

The item must be in its original packaging with all tags, labels, and protective seals still attached.

We reserve the right to refuse change of mind returns that do not meet these requirements, as permitted by law. Nothing in this policy limits your rights under the Australian Consumer Law.

3. The Return Process

Please contact our support team before sending any items back so we can provide you with the correct return instructions and the appropriate return address.

Returns sent without prior authorisation may experience delays in processing. Unless the item is damaged, faulty, incorrectly supplied, or otherwise covered by your rights under the Australian Consumer Law, the customer is responsible for the direct costs of returning the goods.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within ten (10) business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Original shipping costs are non-refundable for change of mind returns, except where required under the Australian Consumer Law, including where the item is faulty, incorrectly supplied, or does not meet the applicable consumer guarantees.

5. Damaged or Faulty Items

If you have received a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery at:

contact@oxfordsydney.com

Please include clear photographs of the item and the packaging so we can resolve the issue swiftly with a replacement, repair, or refund, in accordance with your rights under the Australian Consumer Law.

6. Non-Returnable Items

The following items cannot be returned for health, hygiene, or bespoke reasons, unless required under the Australian Consumer Law:

Items where the hygiene seal has been broken or tags have been removed.

Personalised or custom-made items.

Items purchased on final clearance.

7. Order Cancellations

Orders can only be cancelled if they have not yet been processed or dispatched. Once an order has entered the shipping process, it cannot be cancelled; however, you may return the item following our standard return procedure once it arrives.

8. Contact Us

For any questions regarding returns, refunds, or your rights under the Australian Consumer Law, please reach out to our dedicated support team:

Email: contact@oxfordsydney.com

Oxford Sydney – Quality you can rely on.